Refund policy

Return Policy

Return window:
Returns are accepted within 14 days of delivery.

Return conditions:

• Items must be unused, in original packaging, and in the same condition as received.
• Returns must be initiated within 14 days of delivery.

Return shipping cost:

• Customer is responsible for return shipping costs, unless the item arrives damaged or incorrect.

To initiate a return, please contact
theenchantedalcove@gmail.com
Include your order number and reason for return.

Non-returnable items:
Final sale items, perishable goods, and personalized items are not eligible for return. Please review product descriptions for details.

 

Need Help?

If you have questions about shipping or returns, contact
theenchantedalcove@gmail.com

 

Thank you for shopping with The Enchanted Alcove.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at theenchantedalcove@gmail.com.